Frequently Asked Questions
What is WAVEMAK?
WAVEMAK store offering a variety of products across different categories.
Where does WAVEMAK ship?
We offer worldwide shipping, subject to product availability, destination restrictions, and carrier limitations.
How long does shipping take?
Our estimated delivery time is generally 5–12 business days after your order has been processed and shipped.
Please note that delivery times are estimates and may vary depending on the destination, carrier, customs processing, holidays, weather, and other circumstances.
Will I receive tracking information?
When tracking is available for your order, tracking information may be sent to the email address provided at checkout.
Can I cancel my order?
Yes. Please contact us as soon as possible after placing your order.
If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it.
Once an order has been processed or shipped, cancellation may no longer be possible.
Can I return my order?
Eligible products may generally be returned within 30 calendar days after delivery, subject to our Refund & Return Policy.
Some products may not be eligible for return due to hygiene, safety, customization, or other product-specific restrictions.
Who pays for return shipping?
For returns due to a change of mind or unwanted items, the customer is generally responsible for return shipping costs.
If you receive a damaged, defective, incorrect, or materially different item, please contact us for assistance.
When will I receive my refund?
Once an approved return is received and inspected, an approved refund will generally be issued to the original payment method.
The time it takes for the refund to appear depends on your bank or payment provider.
Do international orders have customs fees?
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges may be the customer's responsibility unless otherwise stated at checkout.
What if my package says delivered but I cannot find it?
Please first check with household members, neighbors, building management, and the shipping carrier.
If you still cannot locate the package, contact us with your order number and tracking information.
How can I contact WAVEMAK?
Email: info@wavemak.com
Phone: +1 (954) 954-4294
WAVEMAK
30 N Gould St Ste R
Sheridan, WY 82801
USA