Shipping policy

Last Updated: August 10, 2026

WAVEMAK ships products to customers worldwide.

1. Processing Time

Orders are generally processed before being shipped.

Processing time may vary depending on the product, order volume, inventory availability, weekends, holidays, and other operational factors.

If additional processing time is required, we may contact you using the information provided with your order.

2. Delivery Time

Our estimated delivery time is:

5–12 business days

Delivery estimates begin after the order has been processed and shipped.

The delivery timeframe is an estimate and is not a guaranteed delivery date.

3. Worldwide Shipping

WAVEMAK offers shipping to customers in many countries worldwide.

However, certain products may be subject to destination-specific shipping restrictions, carrier limitations, customs requirements, or other restrictions.

If we are unable to ship an order to a particular destination, we may cancel the affected order and issue a refund for the amount paid.

4. Shipping Costs

Shipping costs, when applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary based on the destination, product, package size, weight, shipping method, and other factors.

5. Tracking Information

When tracking is available for your order, tracking information may be sent to the email address provided at checkout.

Tracking information may take some time to become active after the package has been shipped.

6. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated at checkout, these charges are not included in the purchase price or standard shipping charge.

The customer is responsible for applicable charges imposed by their destination country.

7. Shipping Delays

Delivery may take longer than the estimated timeframe due to circumstances outside our reasonable control, including:

Customs processing
Weather
Carrier delays
Holidays
Incorrect or incomplete addresses
Failed delivery attempts
Local postal delays
Transportation disruptions
Government restrictions
Other unforeseen circumstances

WAVEMAK is not responsible for delays caused by circumstances outside our reasonable control.

8. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because the address provided was incorrect or incomplete, additional shipping charges may apply before the order can be reshipped.

9. Lost or Stolen Packages

Once a carrier confirms delivery to the address provided at checkout, WAVEMAK may not be responsible for packages that are subsequently lost or stolen.

If your package shows as delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.