Refund policy

Last Updated: August 10, 2026

At WAVEMAK, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the policy below.

1. Return Window

You may request a return within 30 calendar days after the date your order is delivered.

To be eligible for a return, the item must generally be:

Unused
Unworn
In its original condition
In the original packaging, when applicable
Complete with all accessories, manuals, tags, or included items

Products that have been used, damaged, altered, or returned without the required components may not qualify for a refund.

2. Products That Cannot Be Returned

For safety, hygiene, legal, or product-specific reasons, certain products may be non-returnable.

Examples may include:

Personal hygiene products
Cosmetics or beauty products that have been opened or used
Intimate or sanitary products
Perishable goods
Personalized or customized products
Products clearly identified as non-returnable on the product page

If a product has a specific return restriction, the applicable restriction will be disclosed on the product page or at checkout when reasonably applicable.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.

Please email info@wavemak.com and include:

Your order number
A description of the issue
Photos or video showing the product and packaging, when applicable

We may request additional information to verify the issue.

If the issue is confirmed to be our responsibility, we may provide a replacement, refund, or other appropriate resolution.

4. Change of Mind / Unwanted Items

If you simply change your mind or no longer want the product, the item must meet the eligibility requirements above.

Unless the return is due to an error, damage, or defect attributable to WAVEMAK, the customer is responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

5. How to Request a Return

Do not send products back without first contacting us.

To request a return, email:

info@wavemak.com

Please include your order number and the reason for the return.

If your return is approved, we will provide return instructions.

6. Refunds

Once your returned item is received and inspected, we will determine whether the return qualifies for a refund.

If approved, the refund will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

WAVEMAK does not control the time required by banks or payment processors to post a refund to your account.

7. Partial Refunds

In certain circumstances, a partial refund may be issued when:

An item is returned with missing components
The item shows use or damage beyond normal inspection
The product is not returned in the required condition
Other circumstances materially affect the value of the returned item

Any deduction will be communicated when applicable.

8. Exchanges

Where available, exchanges may be offered for defective, damaged, or incorrect items.

If an exchange is not available, WAVEMAK may provide a refund or another appropriate resolution.

9. Return Shipping Address

Do not ship a return to our business address unless our customer service team specifically instructs you to do so.

Return instructions and the appropriate return address will be provided after your return request is approved.

10. International Returns

Customers outside the United States may be responsible for return shipping costs, customs requirements, duties, taxes, or other charges associated with returning an item, except where applicable law requires otherwise.

11. Refund Policy and Google Merchant Center

Our return and refund information is intended to be clear and consistent across our website and applicable shopping platforms.

The return window, eligibility requirements, refund process, and return shipping responsibility stated here should match the information provided in our shopping and advertising platforms.